Rrgg provides a Self-Exclusion service to suspend access to all Site services for a defined period. This policy explains the process, the effects during exclusion, and the steps to restore access.
Self-Exclusion is available to adult registered users who wish to restrict their gambling activity. Minors are prohibited from gambling and cannot use Self-Exclusion as a remedy. The service applies to all Games, Services and Promotions offered on the Site during the exclusion period.
You may initiate Self-Exclusion by submitting a written request through the designated channel in your account or by contacting our Customer Support team. The request must specify the duration of the exclusion. You may choose from 3 months, 6 months, 1 year, 3 years, or an indefinite period. Periods beyond three years may trigger account termination and the return of funds in line with our Terms of Use and applicable law.
Restoration is not automatic. To regain access after the expiry of the Self-Exclusion period, you must submit a written request following the expiry. Reactivation requires confirmation of acceptance of the Terms related to reactivation. We will not consider any requests to restore access during the exclusion period.
If the Self-Exclusion period exceeds three years, Rrgg reserves the right to terminate the User’s account and release funds held in the User’s account, subject to the general terms for withdrawal under our Terms of Use and applicable laws.
Rrgg does not accept liability for losses resulting from a User’s non-compliance with Self-Exclusion terms, including attempts to bypass restrictions or to circumvent the exclusion by opening new accounts or providing false data. Any funds in the User’s account at the time of termination or expiry will be handled in accordance with the Terms of Use and applicable law.
We will cease sending marketing communications to you within 48 hours of the Self-Exclusion taking effect. After reactivation, marketing communications will resume in accordance with your chosen notification preferences.
In addition to Self-Exclusion, Rrgg offers responsible-gaming tools such as deposit limits (daily, weekly, monthly) and activity tracking. You may set or adjust limits in your Account under Responsible Gaming, subject to waiting periods for increases. For support or information on treatment resources, contact Customer Support.
Requests should be submitted via the designated self-exclusion channel in your account or by contacting Customer Support. All requests are processed promptly and confirmed in writing. Communications may be subject to privacy and data-protection requirements.
