Rrgg maintains an anti‑money laundering (AML) program to detect, deter and report money laundering and terrorist financing in all licensed gaming operations. Money laundering is the process by which illicit proceeds are made to appear legitimate; AML controls are designed to identify customers, monitor transactions on a risk basis, retain records and report suspicious activity to the appropriate authorities where required by law.
This policy applies to all Rrgg employees, contractors and agents acting on behalf of the brand. Rrgg operates under a licensed gaming framework and is subject to applicable AML, counter‑terrorist financing and know‑your‑customer (KYC) obligations. The program may permit information sharing with regulators and other competent authorities where legally permissible and necessary to protect the integrity of gaming operations.
Rrgg adopts a risk‑based approach to AML, guided by senior management. The company conducts an annual risk assessment of money laundering and terrorist financing risks, designs controls proportionate to identified risk, and reviews the effectiveness of these controls on an ongoing basis. Senior management bears ultimate responsibility for the AML program and ensures access to sufficient resources for independent operation by the designated officer responsible for AML matters.
Rrgg applies three stages of due diligence, scaled to risk, transaction type and customer profile:
Triggers for full KYC processing include aggregate lifetime deposits exceeding EUR 5,000, withdrawal requests, or any activity identified as suspicious. Documentation required may include government‑issued photo identification, proof of residence (such as a utility bill or bank statement), evidence of source of funds and, where appropriate, a selfie with the identifier. Documentation must be current and consistent with the customer’s profile. In all cases, verification is completed prior to granting or continuing access to services beyond standard play.
Rrgg monitors transactions and player activity to identify suspicious patterns, including unusual deposit and withdrawal frequencies, mismatches between spending and deposits, or inconsistencies in identity information. When grounds for knowledge or suspicion arise, employees must report to the Money Laundering Reporting Officer (MLRO) promptly. No disclosure of AML concerns to the customer or other parties is permitted, and any disclosure or tipping off is strictly prohibited and may entail criminal penalties. The MLRO assesses reports and determines whether escalation or external reporting is required in accordance with applicable law.
Before processing withdrawals, staff review the following: (i) the customer’s deposit history for anomalies, (ii) deposit frequencies and amounts relative to the customer’s historical activity, and (iii) whether the customer’s turnover demonstrates genuine gaming activity. Funds are generally returned to the original payment method when feasible. In cases of suspected activity, the escalation path from the AML segment of the risk entry to the MLRO and, if appropriate, to senior management is followed in a confidential manner to maintain investigative integrity.
Senior management has personal liability for AML compliance and is responsible for implementing the program. The MLRO operates independently with sufficient resources to fulfill reporting obligations, receive disclosures from staff and coordinate with external authorities when required. All staff receive AML and CDD/EDD training, including recognition of suspicious activity indicators, reporting procedures and the consequences of non‑compliance.
Rrgg applies enhanced due diligence to customers located in or transacting with high‑risk jurisdictions as identified by FATF or as designated by relevant regulators. Customers from such jurisdictions are subject to enhanced monitoring and, where appropriate, restricted access or denial of service consistent with applicable law.
Rrgg maintains an auditable trail of AML compliance, including customer identification and verification records, transaction monitoring logs,SARs and management disclosures, and training records. All records are retained for at least eight years or as required by law, ensuring availability to competent authorities for law enforcement purposes.
Employees are informed of the criminal and regulatory penalties for failing to report suspicious activity or for tipping off. Unauthorized disclosure of AML information or destruction or falsification of records that could prejudice an investigation may constitute an offence under applicable law. Compliance with reporting obligations is mandatory, and non‑compliance exposes the individual and the company to legal action.
Rrgg conducts vetting of prospective employees, including verification of identity, age verification to confirm eligibility, and background screening to verify credentials and suitability for roles with AML responsibilities. Verification is conducted through at least two independent references or equivalent corroboration.
When engaging third parties or suppliers, Rrgg assesses their ability to meet AML and regulatory obligations. The selection process requires evidence of compliance controls and ongoing monitoring where applicable, with internal approvals based on risk assessment and documented justification for engagement.
Rrgg maintains a Compliance and Risk Committee to review the AML framework at least quarterly. The committee includes the MLRO and Compliance Officer, plus additional independent oversight to ensure objective monitoring and timely oversight of risk management activities.
