Please Play Responsibly

Overview: Commitment to Responsible Gaming

Rrgg operates a responsible gaming policy designed to help players maintain control over their gambling activity. This policy applies to all accounts under the operator’s license. Gambling activity should be conducted by adults who understand the risks and who will comply with applicable laws. Rrgg provides tools and guidance to support safe participation and will enforce age verification and related controls.

Legal Age and Verification

Gambling is strictly prohibited for individuals under the age of 18. Rrgg shall perform age verification during registration and, where required, at intervals thereafter. If an account is found to be operated by a person under this age threshold, the account will be closed, and any winnings forfeited in accordance with applicable law and policy.

Self-Assessment and Access to Help

Players may access a voluntary self-assessment tool to determine risk indicators related to gambling behavior. If the assessment indicates potential issues, Rrgg will provide guidance on self-help resources and steps to reduce or pause activity. The platform will furnish information about local support resources on request, maintaining confidentiality and in line with privacy obligations.

Protective Tools Available in Your Account

• Set daily, weekly, or monthly deposit caps. Limits can be adjusted or removed by the account holder in the My Account section. Changes to limits may take effect after a minimum processing period as defined in the account settings.
• Time controls: Enable a Game Status Reminder to display at chosen intervals (15, 30, 45, or 60 minutes) showing play duration, current bets, and balance impact. The reminder offers options to continue playing or to log out.
• Automatic session timeout: An auto-logout feature can be configured to end a session after a user-selected period of inactivity or play time.
• Cooling-Off, Temporary Suspension, and Self-Exclusion: Three progressive interruption tools are available. Cooling-Off allows a fixed pause of 24 hours, 48 hours, or 7 days. Temporary Suspension permits 30, 60, or 90 days. Self-Exclusion may be indefinite or set per policy. During any exclusion, deposits and play are prohibited, and marketing communications are paused. Exclusion applies to all accounts under the operator’s license.
• Guidance on responsible budgeting: Players should gamble only with disposable income, avoid chasing losses, and refrain from wagering amounts that would compromise essential living expenses.

Budgeting and Responsible Participation

Maintain a personal gambling budget and record spend. Do not use gambling to resolve financial difficulties. Do not gamble with funds designated for rent, utilities, foods, or other essential expenses. Regularly review activity in the Balance area and transaction history to monitor expenditures and time spent gambling. If signs of loss of control occur, pause activity and consider utilizing protective tools or seeking assistance.

Help, Support, and Access to Resources

If you cannot gamble responsibly, cease participation and seek support. Rrgg provides 24/7 customer support for questions and concerns, and will facilitate referrals to appropriate help resources upon request. The platform will support self-exclusion processes and reinstatement in accordance with policy and privacy requirements. Information provided by support personnel is confidential and handled in alignment with applicable data protection laws.

Account Security and Unauthorised Access

Maintain account security by keeping login credentials confidential, logging out after use, and reviewing transaction histories for accuracy. If you suspect unauthorized access, contact support immediately. The platform will cooperate with user requests to review past activity and to secure the account as needed.

Compliance and Policy Review

Rrgg operates under an appropriate gaming license and adheres to responsible gaming standards. This policy is reviewed periodically to reflect regulatory developments and best practices in consumer protection. It augments the Terms of Service and Privacy Policy and applies to all users of the platform.